Frequently Asked Questions
Shopping Basics
Yes, all products have an international size guide right below the size selection button, next to the product image.
Usually, it takes 3-7 days to fulfil an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 3-4 business days
- UK: 2-5 business days
- International: 10-20 business days
Yes, we do.
Payments
We accept PayPal and every major credit and debit cards.
Yes, we accept all major credit cards recognised by Stripe.
Yes, we do. Tax is inclusive of the prices of products displayed in the store.
Shipping and Returns
In the Order Tracking page, enter your Order ID and Billing email and click the “Track” button. Your Order ID and Billing email was given to you on your receipt and in the confirmation email you should have recieved.
Due to Covid, our estimated delivery time (EDT) is our prediction of when an order could be delivered to you. The EDT is just an estimate. You can receive the order before the EDT.
The EDT is a same of estimated fulfilment and shipping time.
Think: estimated fulfilment + estimated shipping time = estimated delivery (EDT)
Our fulfilment time average is 2-7 business days for all products. When we calculate the estimated fulfilment time, we take into account the current order volume and our capacity.
The estimated shipping time is calculated according to your historical shipping date for deliveries to your area or selling region.
That being said, we’ll work our hardest to meet and shorten our delivery estimates. If you’re ever in a situation where you haven’t received the order and its past its EDT, please allow a few more days for shipping related delays like failed delivery attempts and service disruptions.
Track your order on our Order Tracking page or drop us a line at orders@glorythreads.co.uk, we’ll check your order status and let you know how to proceed.
We don’t offer returns except for misprinted/damaged/defected products. If your return falls under this situation please email us at returns@glorythreads.co.uk
Once the product has been received, it takes 4-5 working days to process a refund.
Please email order@glorythreads.co.uk for order cancellation or change as soon as possible to negate processing unwanted orders.
For assistance with using our website, email us at hello@glorythreads.co.uk
We don’t offer returns and exchanges, except for misprinted/damaged/defected products. If your return falls under this situation please email us at returns@glorythreads.co.uk
Refunds are only offered to customers that receive the wrong item or damaged items. If any of these apply to you, please contact us at returns@glorythreads.co.uk with photos of the wrong/damaged product and we’ll sort it out.
At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our size charts – we have one for every product listed on our store, just below the size button next to the product image.
Though rare, it is possible that a product you ordered was mislabelled. If that is the case, please let us know at order@glorythreads.co.uk within a week of receiving your order. Include your Order Number and photos of the mislabelled product, and we’ll send you a new one, or issue a refund.
CONTACT
Still have questions?
